Contact Us
Have a question about your order, a product, or our services? Our dedicated support team is here to help — we typically respond within 2–4 hours during business hours.
Email Support
support@elitecardassets.com
Business Hours
Mon–Fri: 9AM – 6PM EST
Sat: 10AM – 4PM EST
Live Chat
Available during business hours via the widget in the bottom-right corner
Headquarters
Elite Card Assets
Berlin, Germany
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible. For order-related inquiries, please include your order number.
Expected Response Times
| Channel | Response Time | Availability |
|---|---|---|
| 2–4 hours | Mon–Sat | |
| Live Chat | Under 5 minutes | Mon–Fri 9AM–6PM EST |
| Contact Form | Same business day | 24/7 submissions |
| Social Media DM | 12–24 hours | Mon–Fri |